Shipping & Returns
Shipping Policy
Thank you for shopping at Inboard Solution. We ship marine engine and industrial engines to various countries using international packaging and logistics standards.
Shipping Areas
We ship to:
Asia
Europe
North & South America
Middle East
Africa
Australia & Oceania
If your destination country is not available at checkout, please contact our team via email or phone.
Order Processing Time
Orders are processed within 1–5 business days after payment is received.
Estimated Delivery Time
International shipping estimates:
Asia: 5–12 business days
Europe & America: 10–25 business days
Middle East & Africa: 12–30 business days
Delivery times may vary depending on
~ Customs clearance processes
~ Destination country import regulations
~ Weather conditions or force majeure
~ Freight forwarding/shipping line schedules
Shipping Methods
We use trusted logistics services such as:
DHL
FedEx
UPS
TNT
Sea Freight / Air Freight Cargo
Shipping methods are adjusted to the size, weight and destination of the engines.
Shipping Costs
Shipping costs are calculated based on:
~ Item weight & dimensions
~ Destination country
~ Shipping method
Fees will be displayed at checkout or via an official quotation.
Import Duties & Taxes
Buyers are responsible for:
~ Import duties
~ Import taxes
~ Customs clearance fees
~ Local additional charges in the destination country
We are not responsible for delays due to customs clearance.
Inspection of Goods Upon Receipt
Please inspect the package upon receipt:
If there is any physical damage, document it immediately with photos or videos.
Damage claims must be reported within 48 hours of receipt.
Returns & Refund Policy
Return Policy
Because our products are international engines and equipment, returns are only accepted if:
~ The item is damaged upon receipt
~ The item does not match the order
~ There is a manufacturing defect
We do not accept returns for:
~ Incorrect purchase by the customer
~ Change of decision after the item is shipped
~ Damage due to improper use
~ Damage due to incorrect installation
Return Submission Period
Return requests must be submitted within:
7 calendar days after receiving the item.
Return Requirements
Items must be:
Unused
In original condition
Complete with accessories and manual
Used in original packaging
Return Request Process
Please send:
Order number
Item photo/video
Problem description
To email: inboardsolution@gmail.com
Our team will verify within 2–5 working days.
Refunds
If the return is approved:
Refunds are processed within 7–14 business days.
Refunds are made via the original payment method or bank transfer.
Initial shipping and customs fees are non-refundable unless the error is our fault.
Items Damaged During Shipping
If your item is damaged during shipping:
Report it immediately to us and the courier.
Keep all original packaging for insurance claims.
“Contact Information”
Inboard Solution
Jl. Malaka No.36 Tambora Jakarta, DKI Jakarta 11230
Email: inboardsolution@gmail.com
Phone: +62-819-9561-6804
Website: www.inboardsolution.com